Terms and Conditions

Orders and Purchases

In addition to offering information, tools, and services from this site, CUBG also provides clients access to make virtual content purchases and live and/or virtual event registrations.

Credit unions are CUBG’s primary customer, and services offered to non-credit union individuals and/or organizations will be at the discretion of CUBG.

Educational materials and recordings from on-demand recordings, in-person events, and virtual events are proprietary and will only be provided to course attendees and/or the purchasing organization.

Registration Policy

Educational materials are proprietary and will only be provided to course attendees.

Unless otherwise stated on the product page, the standard cancellation policy for registrations for live and virtual events, are as follows:

• Cancellations within 30 days of the session will be charged a 15% administrative fee. Cancellations within 7 days of the session will be charged 50% of the normal fee. No refunds will be issued for cancellations within 1 day of the session. CUBG reserves the right to cancel and/or postpone in-person and virtual events. In the event of a cancellation made by CUBG, the customer will receive a full refund. In the event of a postponement, CUBG will transfer the customer’s registration to the new date. If the new date is not acceptable to the customer, the customer may request a full refund.

Recordings of live webinar sessions are available for full-team access registrations upon request. For individual registrations for webinars, the recording will be available to purchase after the session. If you registered as an individual, you can request a discount code to use on the recording purchase.

On-Demand Order Policy

Purchasing a webinar provides the purchaser access to that version of the webinar only. Any updated versions of the webinar made after the initial purchase will require a new purchase.